Terms & Conditions

Last updated September 23, 2026

These Terms and Conditions govern your use of the website sagealert.ca, the Sage Alert platform, the Sage Alert mobile app, and related hardware and services, all provided by Sage Alert LLC ("Sage Alert", "we", "us"). By using any of them, you agree to these terms. If you use Sage Alert on behalf of a care community or other organization, you confirm that you are authorized to accept these terms for that organization.

1. Not an emergency service

Sage Alert helps care teams receive and respond to calls for assistance. It supports, and does not replace, a community's staffing, clinical judgement, emergency procedures, or emergency services such as 911. Alerts depend on devices being charged, worn, and in range, and on working power, Wi-Fi, and mobile networks. Communities remain responsible for resident care and for keeping backup procedures in place.

2. Accounts

Staff accounts are created and managed by the client organization. Keep sign-in details confidential and tell us right away at hello@sagealert.ca if you suspect unauthorized access. You are responsible for activity under your account.

3. Acceptable use

Do not misuse the service. This includes accessing data you are not authorized to see, interfering with the platform or devices, reverse engineering the software except where the law allows it, or using Sage Alert for any unlawful purpose.

4. Subscriptions, fees, and hardware

Software subscriptions, hardware, installation, and support are set out in each client's order form or service agreement. Hardware is billed separately from the software subscription. If an order form or service agreement conflicts with these terms, the signed agreement applies.

5. Client data

Client organizations own the data they and their residents put into Sage Alert. They give us permission to host, process, and back up that data only to provide and support the service, as described in our Privacy Policy.

6. Intellectual property

Sage Alert owns the platform, app, device firmware, website, and brand. We grant clients and their authorized staff a limited, non-exclusive, non-transferable right to use them during the subscription term. Feedback you share may be used to improve the service.

7. Availability and changes

We work to keep Sage Alert available and reliable, but we cannot promise uninterrupted service. We may carry out maintenance and update features over time. We will give clients reasonable notice of changes that materially reduce the service.

8. Disclaimers

Except as stated in a signed agreement, the website, platform, app, and devices are provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the extent the law allows, Sage Alert is not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the fees the client paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Termination

Clients may end their subscription as set out in their agreement. We may suspend or end access for serious or repeated breaches of these terms. On termination, we will make client data available for export for a reasonable period and then delete it, unless the law requires us to keep it.

11. Governing law

These terms are governed by the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates. Disputes will be heard by the courts of Sharjah. This does not remove any rights you have under the consumer or privacy laws of the province or country where you are located.