Privacy Policy
Privacy Policy
Privacy Policy
Last updated September 23, 2026
This Privacy Policy explains how Sage Alert LLC ("Sage Alert", "we", "us"), a company licensed in the Sharjah Media City (SHAMS) Free Zone, United Arab Emirates, collects, uses, and protects personal information through the website sagealert.ca, the Sage Alert platform, and the Sage Alert mobile app. We follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for our clients in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
This Privacy Policy explains how Sage Alert LLC ("Sage Alert", "we", "us"), a company licensed in the Sharjah Media City (SHAMS) Free Zone, United Arab Emirates, collects, uses, and protects personal information through the website sagealert.ca, the Sage Alert platform, and the Sage Alert mobile app. We follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for our clients in Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information we collect
1. Information we collect
Website visitors: when you contact us or request a demo, we collect your name, work email, phone number, organization, and message. With your consent, we also collect basic usage data through analytics cookies.
Website visitors: when you contact us or request a demo, we collect your name, work email, phone number, organization, and message. With your consent, we also collect basic usage data through analytics cookies.
Platform and app users: for staff accounts set up by a care community, we collect name, work email, role, and sign-in activity. The app also collects diagnostic data, such as crash logs, to keep the service reliable.
Platform and app users: for staff accounts set up by a care community, we collect name, work email, role, and sign-in activity. The app also collects diagnostic data, such as crash logs, to keep the service reliable.
Resident information: care communities that use Sage Alert may enter or generate resident information, including name, room, alert and response history, location within the community from wearable beacons and room units, and, where the community enables it, wellness readings.
Resident information: care communities that use Sage Alert may enter or generate resident information, including name, room, alert and response history, location within the community from wearable beacons and room units, and, where the community enables it, wellness readings.
2. How we use information
2. How we use information
We use personal information to deliver alerts to the right staff, operate and secure the platform, provide support, bill our clients, respond to enquiries, and improve the service. We do not sell personal information and we do not use resident information for advertising.
We use personal information to deliver alerts to the right staff, operate and secure the platform, provide support, bill our clients, respond to enquiries, and improve the service. We do not sell personal information and we do not use resident information for advertising.
3. Resident information and our clients
3. Resident information and our clients
Resident information belongs to the care community that uses Sage Alert. We process it only on that community's instructions and only to provide the service. Residents and their families who want to access or correct their information should contact their care community first. We will help the community respond.
Resident information belongs to the care community that uses Sage Alert. We process it only on that community's instructions and only to provide the service. Residents and their families who want to access or correct their information should contact their care community first. We will help the community respond.
4. Sharing
4. Sharing
We share personal information only with service providers who help us run Sage Alert, such as hosting, email, and support providers. They are bound by contract to protect it and to use it only for the services they provide to us. We may also disclose information where the law requires it, or as part of a merger or sale of our business, subject to equivalent protections.
We share personal information only with service providers who help us run Sage Alert, such as hosting, email, and support providers. They are bound by contract to protect it and to use it only for the services they provide to us. We may also disclose information where the law requires it, or as part of a merger or sale of our business, subject to equivalent protections.
5. Security, storage, and retention
5. Security, storage, and retention
We protect personal information with administrative, technical, and physical safeguards, including encryption in transit and role-based access controls. Information may be stored in the United Arab Emirates, Canada, or other countries where our service providers operate, in which case it may be subject to the laws of those countries. We keep personal information only as long as needed for the purposes above, or as required by law or our client agreements, and then delete or anonymize it.
We protect personal information with administrative, technical, and physical safeguards, including encryption in transit and role-based access controls. Information may be stored in the United Arab Emirates, Canada, or other countries where our service providers operate, in which case it may be subject to the laws of those countries. We keep personal information only as long as needed for the purposes above, or as required by law or our client agreements, and then delete or anonymize it.
6. Cookies
6. Cookies
Our website uses cookies that are needed for it to work. Analytics cookies are set only if you accept them in the cookie banner, and you can change your choice at any time. No resident health information is collected through the website.
Our website uses cookies that are needed for it to work. Analytics cookies are set only if you accept them in the cookie banner, and you can change your choice at any time. No resident health information is collected through the website.
7. Your rights
7. Your rights
You can ask to access or correct the personal information we hold about you, or withdraw your consent, subject to legal and contractual limits. We respond within 30 days. If you are not satisfied with our response, you may contact the UAE Data Office or, if you are in Canada, the Office of the Privacy Commissioner of Canada.
You can ask to access or correct the personal information we hold about you, or withdraw your consent, subject to legal and contractual limits. We respond within 30 days. If you are not satisfied with our response, you may contact the UAE Data Office or, if you are in Canada, the Office of the Privacy Commissioner of Canada.
8. Children
8. Children
Sage Alert is built for care communities and their staff. It is not directed to children, and we do not knowingly collect personal information from children under 13.
Sage Alert is built for care communities and their staff. It is not directed to children, and we do not knowingly collect personal information from children under 13.
9. Changes to this policy
9. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new "Last updated" date, and notify clients of material changes.
We may update this policy from time to time. We will post the new version on this page with a new "Last updated" date, and notify clients of material changes.
10. Contact our Privacy Officer
10. Contact our Privacy Officer
Privacy Officer, Sage Alert LLC
